Refund Policy

Effective date: July 20, 2026

1. Overview

LiveCaptions subscriptions are sold by Paddle.com as our merchant of record. Approved refunds are issued by Paddle to your original payment method.

2. EU and UK: 14-day right of withdrawal

If you are a consumer in the European Union or the United Kingdom, you have a statutory right to withdraw from your purchase within 14 days. This right is not affected by anything else in this policy.

3. Fair-use refund window

Beyond your statutory rights: if you request a refund within 14 days of your first purchase and have used less than 5 hours of live captioning, we will refund it in full, no questions asked. If you have used more than 5 hours, we review requests case by case.

4. Renewal charges

If you meant to cancel but were charged for a renewal, contact us within 14 days of the charge. If the new billing period has little or no usage, we will refund the renewal as a goodwill gesture.

5. How to request a refund

Email support@livecaptions.app from your account email, including your Paddle transaction ID (it starts with "txn_" and is on your Paddle receipt). You can also reply directly to your Paddle receipt email.

6. Processing time

Approved refunds are returned to your original payment method by Paddle, typically within 5–10 business days depending on your bank.

7. Statutory rights

Nothing in this policy limits your statutory consumer rights in your country.

8. Contact

Questions about refunds: support@livecaptions.app