LiveCaptions
Privacy Policy
1. Who we are
LiveCaptions is a desktop application for macOS and Windows developed and operated by DreamBreakerX, an independent developer ("we", "us"). You can reach us at support@livecaptions.app. This policy explains what personal data we collect when you use LiveCaptions and this website, and why.
2. Data we collect
- Account data. Your email address, used to sign you in, send sign-in links, and send important service notices. If you sign in with Google, we also receive your Google account identifier.
- Trial device check. When you claim the free trial, we store a one-way cryptographic hash (HMAC) of a device identifier (the macOS platform UUID or Windows machine GUID). We store only the hash — it cannot be reversed to identify your device — and use it solely to prevent repeated trial claims.
- Usage data. The number of seconds of live captioning you use, so we can meter your monthly quota and free trial.
- Payment data. Payments are handled by Paddle.com as our merchant of record. We never receive or store your card number; we receive your subscription status from Paddle.
3. Audio processing
While captioning is running, the audio captured on your device is streamed in real time to our speech recognition service provider to produce transcriptions and translations. We do not record or store your audio. Captions are displayed on your device. Audio is processed by this provider under its own terms and privacy practices.
4. Purposes and legal bases
Where the GDPR or similar laws apply, we process personal data:
- to perform our contract with you (accounts, quota metering, subscriptions);
- for our legitimate interests (preventing trial abuse, keeping the service secure and reliable);
- with your consent, where required.
5. Service providers and sharing
We use Google Firebase (authentication, database, hosting), Paddle.com (payments, as merchant of record), and a speech recognition and translation service provider to run the service. These providers may process data in the United States or other countries, subject to their own safeguards for international transfers. We do not sell personal data and we do not use advertising trackers.
6. Data retention
Account and usage data are kept for as long as your account exists and deleted when your account is deleted, except that we may retain the hashed trial device identifier to prevent repeated trial claims, and records we are legally required to keep (for example, billing records).
7. Your rights
Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal data, to restrict or object to processing, and to lodge a complaint with a supervisory authority.
8. Account deletion
To delete your account, email support@livecaptions.app from your account email address with the subject "Delete my account". We will delete your authentication account and associated data within 30 days, except the limited records described in section 6.
9. Cookies and local storage
This website uses no advertising or analytics trackers. The sign-in page stores your email address in your browser's local storage only to complete email-link sign-in.
10. Children
LiveCaptions is not directed to children under 16, and we do not knowingly collect personal data from them.
11. Changes to this policy
We will post any changes on this page with a new effective date, and notify you of material changes by email or in the app.
12. Contact
Questions about this policy: support@livecaptions.app